Customer’s Request

Dear Sirs

We have received your letter of 6 August reminding us that payment of the amount owing on your June statement is overdue.

We were under the impression that payment was not due until the end of August when we would have had no difficulty in settling your account. However, it seems that we misunderstood your terms of payment.

In the circumstances, we are hoping you will allow us to defer payment for a further three weeks. Our present difficulty is purely temporary. Payments are due to us before the end of the month from a number of our regular customers who are notably prompt payers.

We are sorry to make this request and hope to receive your positive reply soon.

Yours faithfully

Supplier’s Reply

Dear Mr X

We have considered your letter of 8 August, and have decided to allow you to defer payment of your account to the end of August.

We are granting this request because you have normally settled your accounts promptly in the past. We hope that in future dealings you will be able to keep to our terms of payment, which are:

2.5% discount for payment within 10 days.

Net cash for payment within one month.

We look forward to continuing to work with you.

Yours sincerely