After a Sale

 

售后服务

 

 

A: What kind of service do you provide after the products are purchased?

 

A：购买产品后你们能提供什么服务？

 

 

B: I can assure you that we offer the highest quality of care for all of our customers.

 

B：我可以向您保证，我们向所有客户提供最高品质的售后服务。

 

 

A: What happens if a product is delivered damaged?

 

A：如果产品在交付时受损怎么办？

 

 

B: When our products are delivered, we ask that they are checked immediately by the purchaser. If there are any problems at that time, they can be sent back with the driver.

 

B：我们在交付产品时，会要求买方现场验货。这时如果产品有任何问题，即可由司机带回厂家。

 

 

A: What if we miss something? If we have a large purchase, it won’t always be possible to have someone on staff to check the products immediately.

 

A：如果错过验货怎么办？我们进行大型采购时，不可能每次都有工作人员现场验货。

 

 

B: We’ve got a 24-hour hotline you can call to make a complaint.

 

B：我们有24小时服务热线，您可以打电话投诉。

 

 

A: If I call the hotline with a complaint, can you guarantee that any damaged products will be replaced?

 

A：如果我打热线电话投诉，你能保证更换任何受损产品吗？

 

 

B: It depends on the case, but I don’t think you will have anything to worry about.

 

B：这要视情况而定，但我觉得您没有什么好担心的。

 

 

A: How about if a product breaks shortly after the product is delivered?

 

A：那如果交付之后不久产品就受损了，怎么办？

 

 

B: We have a clause in the purchase agreement that allows for this. If products break within an unreasonable time frame, they will be replaced.

 

B：我们的购买协议中有一项条文涉及这种情况。如果产品在一定期限内受损，将由公司负责更换。