Enquiry 

Dear Sir/Madam

During a recent visit to the Ideal Home Exhibition, I saw a sample of your plastic tile flooring. I think this type of flooring would be suitable for the ground floor of my house, but I have not been able to find anyone in my area who is familiar with such tiling.

Would you please give me the following information:

1. What special preparation would be necessary for the under-flooring?

2. In what colours and designs can the tiles be supplied?

3. Are the tiles likely to be affected by rising damp?

4. Would it be necessary to employ a specialist to lay the floor? If so, can you recommend one in my area?

I look forward to receiving your advice on these issues.

Yours faithfully

Reply

Dear Mr Wilson

Thank you for your enquiry of 18 August regarding our plastic tile flooring. Our brochure is enclosed showing the designs and range of colours in which the tiles are supplied.

We work with TilesRUs, 22 The Square, Rugby, who carry out all our work in your area. I have asked their representative to get in touch with you to inspect your floors. Someone will call you soon to arrange a visit so they can advise you on what preparation is necessary and whether dampness is likely to be a concern.

Our plastic tile flooring is hard-wearing and if the tiles are laid professionally, I am sure the work will give you lasting satisfaction.

Please let me know if I can be of any further help.

Yours sincerely