1. The claim should be referred to the insurance company. We cannot hold ourselves responsible for it.

这项索赔属保险公司责任范围，我方不对此负责。

2. You should claim compensation from the shipping company instead of the sellers.

贵方应向货运公司而不是向卖方提出索赔。

3. We are prepared to make you a reasonable compensation, but not the amount you claimed.

我方准备作出合理的赔偿，但不是贵方所要求的赔偿额。

4. The shortage you claimed might have occurred in the course of transit, which is out of our control.

贵方提出的货物短缺可能是运输过程中发生的，我方对此无法控制。

5. The shipping documents can prove that the goods, when shipped, were in perfect condition. They must have been damaged en route.

货运单据表明，货物在装运时是完好无损的，所以货物的受损一定是在途中发生的。